Refund policy
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us through the Product Support form or email us at support@goosewayne.store. Please do not ship anything back without prior approval confirmation.
Return/Exchange Address:
Goose Wayne Returns/Exchanges
5868 Deersprings Rd
Cicero NY 13039
We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
If you need to return a product, this must be completed within 14 days of your original delivery date.
We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning, so we can handle the situation on a case-by-case basis.
Please include a note in your return package with the following information:
- Items you want exchanged or refunded
- Address to send the shipment back to in the case of an exchange (if different than the original shipping address)
- Your order number
- (If possible) Include the original packing slip, which serves as your receipt
We recommend that all shipments sent back to our return address are done via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages that are not received if sent via a non-traceable carrier.
We do not accept C.O.D. (Cash on Delivery) parcels.
Shipping fees are NOT refundable, except in cases where the order was incorrect or damaged.
Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team will process the refund for the full amount of the item and any applicable tax (minus shipping fees) back onto the original payment method. The return/exchange process may take 7-10 business days. At any time during that process, our customer service team is available to answer questions.
For faster processing, updating refund information, or any other inquiries, please email us at support@goosewayne.store.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
European Union 14-Day Cooling-Off Period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, and without justification. Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For EU returns made under the cooling-off period, we will refund the shipping costs as well.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@goosewayne.store.